Policy Privacy

Tomelo reaffirms its commitment to respect for your privacy and the protection of your personal data.

Who we are

The site Tomelo is owned by Tomelo Eco Desenvolvimento, Lda. Under the address http://tomelo.pt

This Privacy Policy establishes Tomelo’s commitment to its Customers in the area of ​​personal data protection, maintaining its relationship of trust and proximity. Through this Privacy Policy, Tomelo informs its Clients about the treatments that it carries out with its data, as well as the rights that it recognizes to them, as holders of personal data.

Tomelo acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection – RGPD) and the applicable data protection legislation, in all activities of personal data processing that responsibility. Tomelo handles personal data through various operational and technical means that support the activities of its business processes.

What personal data are collected and how they are collected

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. A personal data is any information, regardless of its nature and the medium in which it appears, able to identify a person.

At Tomelo we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our site. This treatment can be done orally, in writing or through our website.

Contact form

The data collected are exactly those described in each form, we always ask for the minimum data. The data entered may be kept for the time necessary to provide the intended service. The data can be erased if the user expresses this intention, for this it is enough to send a message from the form of contact of this site requesting the right to oblivion.


The data collected in the newsletter form is for the exclusive use of Tomelo.
Newsletter subscribers have access to their private area at any time, where they can change or delete the data.
At any time you can exercise the right to oblivion/be forgotten, canceling your subscription using this link.


If you have an account and log in to this site, a temporary cookie will be set up to determine whether your browser accepts cookies. This cookie does not contain personal information and will be deleted when you close your browser.

When you log in, some cookies will be configured to save your session information and your screen display choices. Login cookies last for one year. If you select “Remember me,” your session will persist for two weeks. At the end of the session, the login cookies will be removed.

What we do with your data

Tomelo warrants that your personal data will be processed only for the purposes communicated to you and will not be used for any other purpose.

Direct marketing

With your express consent, either in writing or orally, for example, for direct marketing purposes, to receive emails or SMS messages from Tomelo. To inform you of news, opportunities and promotions that may interest you.

Customer Management

To send you your purchases online at home without having to go to one of our stores. To let you know when your purchase is ready to be picked up in our store.
Circumstances that allow us to process your personal data when you execute a contract for the purchase of products or services from Tomelo.

To whom we transmit your data

Where necessary Tomelo may transmit its personal data to third parties, in particular to carriers of goods, solely and exclusively for the purpose of carrying out a service that has contracted, such as the delivery of a product to the home.

Your personal data may also be communicated, in compliance with the law, to entities of the State, such as the Tax Authority.

Tomelo does not, in any case, share your personal data with other companies or trademarks, for other commercial purposes.

What rights do you have about your data

Right of access to information
You can obtain confirmation of your personal data processed by Tomelo, as well as the respective information about the purposes of the treatment or the periods of retention of this data.

Right of rectification
You can ask us to change your personal information that is incorrect or incomplete.

Right of deletion
You can request the erasure of your personal data, as long as there are no legal requirements for its conservation.

Right to portability
You can receive the personal data you have provided to us in a structured way in a digital read-only format.

Right of opposition
You can object or withdraw the consent you previously gave to the processing of your personal data.

Right to limit treatment
You can request the limitation of the processing of your personal data in the form of:
1. Suspension of treatment;
2. Limitation of the scope of treatment to certain categories of data or treatment purposes.

Right not to be subject to automated individual decisions
You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by Tomelo, based on their tastes, interests and preferences, search and purchase history, etc., in particular to provide a quality service and tailor marketing communications.

You may exercise these rights in writing through the contact form on our website.

How your data is protected

All data collected is encrypted using a security certificate – SSL. The data is stored in a database and used exclusively by Tomelo Eco Desenvolvimento, Lda. We are permanently monitoring access to information technology systems in order to prevent, detect and prevent the misuse of your personal data.

Procedures foreseen for data breach

In the event of an occurrence of data breach, Tomelo shall notify the controlling authority and the owners of the personal data thereof. In cases of serious breaches, notification to the supervisory authority must take place within 72 hours.

This Privacy Policy may be reviewed and updated, which will be disclosed through our website.


What we collect and store

While you visit our site, we will record:

  • Products you viewed: We’ll use this, for example, to show products you’ve recently seen
  • Location, IP address and browser type: we will use for tax and transportation estimation
  • Shipping address: we will ask you to, for example, estimate shipping costs before placing an order!

We also use cookies to maintain the contents of the cart while browsing our site.

When you purchase from our store, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our store
  • Comply with all legal obligations we have, such as tax calculation
  • Improve our store offerings
  • Send you marketing messages if you wish to receive them

If you create an account, we will keep your name, address, email and telephone number, which will be used to fill in your details on the next orders.

In general, we store information about you while we need these data for the reasons we collect, and we are not required by law to continue to maintain them. For example, we will store information for the time defined by law for tax and accounting purposes. This includes your name, email address, billing address, and shipping address.

We keep comments or evaluations.

Who in our team has access

Our team members have access to the information you provide to us. For example, administrators and store managers can access:

  • Order information, what you bought, when you purchased it, and where you would ship it, and
  • Customer information such as name, email and billing and shipping address.

Our team members have access to this information for order processing, returns and support.

What we share with others

We share information with third parties who help us process your orders; for example carriers:

  • The address of the customer, email or telephone for the purpose of transport and delivery of your order


We accept payments via PayPal. In processing your payments, some of your data is sent to PayPal, with information needed to process and manage the payment, such as your order total and billing information.

Please read the PayPal Privacy Police for more information.